Christmas holiday shipping information. Learn more...

Shipping & Returns

kids-riding-mountain-bikes

Australia shipping information

  • Items are shipped from our New Zealand warehouse
  • Your order will be delivered within 7-14 days
  • We offer free shipping on all orders above AUD$50 (7-14 days)
  • Otherwise shipping is AUD$9 per order (7-14 days)
  • Optional fast shipping is AUD$10 (3-7 days)

Looking to ship elsewhere? Visit out international website

Christmas shipping information:

  • Orders placed between Wednesday 23rd Dec & Sunday 27th Dec 2020 will be processed on Monday 28th Dec 2020.
  • Orders placed between Monday 28th Dec 2020 & Monday 4th Jan 2021 will be processed on Tuesday 5th Jan 2021.

Thanks for your patience whilst our team work hard to process and dispatch all orders as quickly as possible.

If you have a question about your order, shipping times, or need additional shipping options, please contact us

Tax, duty and customs charges

Good news. There are no tax, duty or customs charges for any of our Australian orders. Phew!

60-day money back guarantee

If for any reason you are not 100% satisfied with your purchase, you can return it to us for a full refund within 60-days. No questions asked. For more information on returning on item, see our returns policy below.

Returns policy

We offer a no questions asked, 60-day money back guarantee on all items. If you wish to return your item, please follow the steps below:

  • Contact us to let us know you’d like to return your item
  • We will then issue you with a return number
  • When you ship the item please note the return number on the box
  • Please also include a copy of your packing slip or invoice inside the package

After receiving and approving your return, we’ll issue a full refund via the method you originally paid with. This will exclude any shipping costs we incurred on your original order.

Order changes and cancellations

Please contact us immediately if any changes are needed for your order, including a cancellation. Once an order has been processed and dispatched, customers will need to refer to our returns policy. 

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