Shipping & Returns
Covid-19 / Coronavirus
We're currently experiencing Australian shipping delays due to covid-19, and have prioritised sending stock to Australian bike retailers. We recommend ordering from your local bike shop, otherwise orders placed from 20th June onwards we will dispatch early-August.
Shipping times
All items are shipped from our warehouse in Tauranga, New Zealand.
Looking to ship elsewhere? Visit out international website
If you have a question about your order, shipping times, or need additional shipping options, please contact us.
Tax, duty and customs charges
Good news. There are no tax, duty or customs charges for any of our Australian orders. Phew!
60-day money back guarantee
If for any reason you are not 100% satisfied with your purchase, you can return it to us for a full refund within 60-days. No questions asked. For more information on returning on item, see our returns policy below.
Returns policy
We offer a no questions asked, 60-day money back guarantee on all items. If you wish to return your item, please follow the steps below:
- Contact us to let us know you’d like to return your item
- We will then issue you with a return number
- When you ship the item please note the return number on the box
- Please also include a copy of your packing slip or invoice inside the package
After receiving and approving your return, we’ll issue a full refund via the method you originally paid with. This will exclude any shipping costs we incurred on your original order.
Order changes and cancellations
Please contact us immediately if any changes are needed for your order, including a cancellation. Once an order has been processed and dispatched, customers will need to refer to our returns policy.
